Privacy Policy

HomeBridge Tenancy Solutions CIC

Last updated: October 2025

Introduction

HomeBridge Tenancy Solutions CIC (“we”, “our”, “us”) is committed to protecting your privacy and personal information.

This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or contact us for services.

We comply with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

What Information We Collect

We may collect:

Your name, email address, phone number, or organisation (when you contact us or submit an enquiry).

Limited information about your tenancy or housing situation if shared voluntarily through our contact form.

Technical data (such as IP address, browser type, and cookies) for website analytics.

We do not collect sensitive personal data unless required for tenancy support and always with consent.

How We Use Your Information

We use your data to:

Respond to enquiries and provide tenancy support services.

Manage communication with councils, landlords, or partner organisations (with your consent).

Improve our website and services.

Comply with legal or safeguarding obligations.

We never sell or share your personal information for marketing.

Lawful Basis for Processing

We process personal data under one or more of the following bases:

Consent – when you choose to share information with us.

Legitimate interest – to manage enquiries and improve our services.

Legal obligation – where data must be shared for safeguarding or compliance reasons.

How We Store and Protect Your Data

We store all information securely and limit access to authorised personnel only.

Digital data is protected by password and encryption controls.

We retain data only as long as necessary for service delivery or legal requirements.

Your Rights

You have the right to:

Request a copy of your personal data

Ask us to correct or delete information

Withdraw consent at any time

Make a complaint to the Information Commissioner’s Office (ICO)

To exercise these rights, contact: