Complaints Policy Summary

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HomeBridge Tenancy Solutions CIC

Last updated: October 2025

Our Commitment

HomeBridge Tenancy Solutions CIC is committed to providing a high-quality, professional service.

We take all complaints seriously and view feedback as an opportunity to improve.

Making a Complaint

If you’re unhappy with any aspect of our service, please contact us: 

complaints@homebridge.org.uk

HomeBridge Tenancy Solutions CIC,  71-75 Shelton Street, London, WC2H 9JQ, United Kingdom

Include your name, contact details, and a brief summary of your concern.

How We Handle Complaints

We acknowledge all complaints within 5 working days. We aim to provide a full written response within 20 working days.

If you remain dissatisfied, you can request an internal review by a senior member of the team. All complaints are handled confidentially and in line with our Data Protection Policy.

Learning and Improvement

We review complaints regularly to ensure continuous improvement and accountability. If you have a concern or complaint about our service, please email complaints@homebridge.org.uk.